Delivery & Return
Placing an order
1. Simply add your products to the card and check out
2. You will receive an order confirmation email
3. Wait for your order to arrive
4. Alternatively, you can pick your order up in store
Delivery Charges
N. Ireland & Rep. of Ireland Next Working Day (on orders before 5pm) | |
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Less than £40 / €45 | £5.00 |
Over £40 / €45 | FREE |
UK exc. Northern Ireland 2-3 Days (on orders placed before 5PM and shorter than 1.2m) | |
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Less than £40 / €45 | £5.00 |
Over £40 / €45 | FREE |
FAQs
If your order does not arrive, please follow these steps:
1. Notification:
- Notify us within 48 hours of receiving the shipping confirmation if your order has not arrived.
- This prompt notification allows us to quickly open an investigation with the courier to locate your package.
2. Investigation:
- Upon receiving your notification, we will initiate an investigation with the courier to determine the whereabouts of your shipment.
- Our team will work diligently to locate your package and provide updates on the investigation progress.
3. Possible Scenarios:
- Sometimes deliveries are left with a neighbour or in a safe location. We will inquire with the courier and explore all scenarios to locate your shipment.
4. Assistance:
- We understand the importance of timely delivery and will do our best to assist you with any claims made after 48 hours.
- However, reporting issues promptly within the specified time-frame gives us the best chance of finding your shipment and resolving any delivery-related concerns.
1. Inspect Items: Upon receiving your order, carefully inspect all items for any damage.
2. Notify Us: If any damage is found, please notify us within 48 hours of delivery. Reporting damages promptly allows us the best chance to resolve the issue or take corrective action as needed.
3. Contact Us:
- You can contact us by phone or through our contact form to report the damage.
- Providing detailed information about the damage and any relevant photos will help us investigate the issue more effectively or ask to speak to a member of staff on +44 (0) 28 8771 2024
4. Investigation:
- Once notified, we will promptly begin investigating the damage and work towards resolving the issue.
- Our team will assess the extent of the damage and determine the appropriate course of action.
5. Resolution:
- Depending on the extent of the damage and product availability, we may offer a replacement or arrange for a refund.
- We aim to resolve damage-related issues as swiftly as possible to ensure customer satisfaction.
6. Important Note:
- It’s important to report damages within the specified time-frame (48 hours) to facilitate a timely resolution.
- Delayed reporting may limit our ability to assist you effectively.
If you receive a faulty item in your order, please follow these steps:
1. Contact Us:
- Inform us about the faulty item as soon as possible. You can reach us by phone, chat, or through our contact form within 48 hours of receiving the delivery. Quick reporting allows us to promptly investigate and resolve the issue.
2. Replacement Process:
- Replacement faulty items will be dispatched once the original item is received back.
- Alternatively, we can process a new order for the faulty item, and you will be refunded upon its return to us.
3. Manufacturer Warranty:
- Some items, such as showers, water heaters, storage heaters, etc., are covered by the manufacturer’s warranty. In such cases, the manufacturer will arrange an on-site engineer visit for repair or replacement.
4. Return Procedure:
- Faulty goods must be returned within the manufacturer’s warranty period, typically a minimum of 12 months from the date of purchase.
- We will arrange for the collection of all faulty items via our courier company.
5. Important Note:
- Before uninstalling the faulty item, please speak to one of our customer service team members to avoid unnecessary disruption and delays or ask to speak to a customer service agent on +44 (0) 28 8771 2024
Yes, under the Consumer Contracts Regulations (2014) you have the right to cancel your order within 7 working days after receiving your items. This is commonly known as the ‘cooling off’ period.
If you decide you would like to return your order, simply let us know within those 7 days and we will be happy to process a full refund upon return of the merchandise. We want you to be fully satisfied with your purchase.
In case you need to return an item that is no longer needed, you must contact Us or ask to speak to a customer service agent on +44 (0) 28 8771 2024
We can only accept returns if all the following conditions are met:
Timing:
- Products should have been purchased no longer than 30 days prior to the return date.
Condition:
- Products must be unopened and in ‘as new’ condition in their original manufacturer’s packaging (all items are checked before refund approval).
Unused:
- Products must not have been used or fitted (as we will not be able to resell the item). • Return cost: The buyer needs to arrange and bear the cost of returning unwanted items (for your protection, we recommend using a recorded delivery service).
Shipping refund:
- For orders where a carriage charge has been applied, it will not be refunded if the goods are returned.
Custom products:
- Any products that have been made or altered to a customer’s request will not be accepted for credit (including ALL cables that are cut to length).